DELIVERY

5 – DELIVERY

5.1 – General Provisions

Products purchased from Sofrout.com are delivered to the delivery address provided by you during the ordering process.

The delivery times indicated are average times and correspond to the processing and delivery periods.

Where several items are available for delivery on different dates due to their respective availability, the delivery time shall be based on the longest applicable period.

Sofrout.com nevertheless reserves the right to divide an order into several shipments. Handling and shipping costs shall only be charged for one shipment.

Sofrout.com shall not be held liable for any consequences resulting from a delay in delivery. In the event of a delay, an email shall be sent to you.

In the event of payment by bank card or private-label payment card, the times indicated are average processing and delivery times.

In the event of payment by bank transfer, the order shall only be processed once the bank transfer has been received. Consequently, the applicable processing and delivery times shall begin on the date on which the transfer is received and may therefore differ from those indicated on the date the order was placed.

5.2 – Delivery Problems

You must notify both the carrier and Sofrout.com of any reservations concerning the delivered product, such as a damaged or previously opened parcel, within three days following receipt of the product.

5.3 – Product Conformity

We undertake to refund or exchange products that do not correspond to your order.

In such a case, please provide us with a detailed written description of the issue and return the product or products concerned.

Sofrout.com shall exchange or refund the product or products.

The request must be made within seven working days following delivery. Any complaint submitted after this period shall not be accepted.

Products must be returned in the condition in which they were received, together with all items supplied, including accessories, packaging and instructions.

Shipping costs shall be refunded on the basis of the amount originally charged.

In all circumstances, you shall benefit from the provisions of the statutory warranty, particularly those relating to hidden defects.

The provisions of this section do not prevent you from exercising the right of withdrawal provided for in Article 8.

REFUNDS, RETURNS AND WITHDRAWAL

7 – REFUNDS

Refunds for products in the circumstances referred to in Articles 5 and 8 shall be made within a period not exceeding one month after we receive the returned products.

The refund shall be made using the payment method used by the customer at the time of purchase, in the name of the customer who placed the order and using the billing details provided.

No cash-on-delivery shipment shall be accepted, regardless of the reason.

Customisable or personalised products shall under no circumstances be refunded.

8 – WITHDRAWAL PERIOD

You have a period of seven days from receipt of the product to return any product that does not suit you.

The product must be returned in its original packaging, complete with all accessories and instructions, in good condition and accompanied by a copy of the invoice.

In the event of a return and a refund request, the following conditions shall apply:

Parcel returned without having been opened, including an unopened, undelivered or refused parcel: the parcel shall be refunded, with return shipping costs borne by the customer.

Parcel returned at the customer’s own request: the product shall be refunded, with return shipping costs borne by the customer.

Parcel returned due to the responsibility of the company, including non-conformity or a clearly excessive delay compared with the delivery time announced: the product shall be refunded and the return shipping costs shall be borne by Sofrout.com.

Returns must be sent to:

Sofrout.com – Daniel Malka
Hachofar 7/8
90917 Guivat Zeev
ISRAEL

Items returned incomplete, damaged, deteriorated or soiled by the Customer shall not be accepted.

Personalised items shall under no circumstances be refunded or exchanged.

9 – RIGHT OF WITHDRAWAL

In accordance with European and national regulations, the Customer has a right of withdrawal of seven working days for any distance contract.

This period begins on the date on which the Customer places the order on the Website.

A Customer wishing to exercise the right of withdrawal must send, before the expiry of this seven-day period, either an email to Sofrout.com Customer Service or a registered letter addressed to the Customer Service department, whose contact details appear in Article 10 of these General Terms and Conditions. The postmark shall serve as proof of the date of dispatch.

Where the right of withdrawal is exercised by email, the withdrawal shall only be taken into account once the Customer has received an email confirming that the order cancellation request has been registered.

Where the Customer has taken delivery of the product or products during the withdrawal period, the Customer must return them in accordance with the conditions described in Article 8 of these General Terms and Conditions in order for the order cancellation request to be definitively approved and for the product or products to be refunded.

Return shipping costs shall be borne by the Customer.